Galan Potter
Seattle, WA 98122

Java, JavaScript/jQuery, PHP, XHTML, HTML5, CSS, C/C#, VB, MySQL, AutoIt, NSIS
Windows 10, 8.1, 8, 7, XP, 2000; Server 2003, 2008, 2008 R2, 2012, 2012 R2, 2016
Android, iOS, Linux, macOS
Hardware, Software, Network troubleshooting and implementation, CompTIA A+ Certified
Barcode scanners, symbols, and related technology. Digital cameras, hardware and software

Opticon Inc.
February 2011 - May 2020
Renton, WA
Technical Sales Engineer
Lead Tech Support Engineer II
Quality Assurance
Web Master
  • Integrate our products in to customer electronic equipment and design.
  • Manage onboarding and training program for junior technical support candidates
  • Oversee a team to create, maintain, and organize, quality assurance paperwork and certificates.
  • File issues in Jira for bugs and feature requests.
  • Modify firmware behavior for embeded barcode scanning devices
  • Update Nullsoft Installer scripts for software distribution.
  • Write scripts in AutoIt to automate the update process for the firmware/software of barcode scan engines
  • White-box testing of hardware and software to determine the root cause of client reported issues.
  • Maintain and configure in-office servers, software, and network infrastructure
  • Provision and deploy new machines and users on the domain
  • Maintain and improve the company website and the technical support Wiki knowledge base.
Self Employed
2003 - Present
Seattle, WA
Computer Tech Consultant
  • Build custom computers based on hardware and software best suited for clients' needs.
  • Troubleshoot problems clients have with their system, determine root cause, and repair the problem or replace parts.
  • Networking - Setting up both wired and wireless networks throughout small businesses and residences to provide connectivity to the internet and cloud services.
Innovative Geeks
June 2007 - 2014
Shoreline, WA
Web Developer/Technician
Copier Specialist
  • Redesign and deploy new website and framework with client and server-side languages
  • Relocate computers - Disassemble and reassemble computer systems in conjunction with office moves and new computer deployment
  • Software reconfiguration and system audit - Join computers to a new domain, set up new software, assure network connectivity, and configure new printers
  • Provide IT support to offices following a move
Metrix Create:Space
October 2010 - November 2012
Seattle, WA
  • Consult on electronics, laser cutting, 3D printing, computers.
  • Operate laser cutters, 3D printers (plastic, powder).
  • Mix and pour silicon and plastic polymers for molds and and small run parts.
Quality Business Systems
(a Xerox Company)
November 2007 - February 2010
Redmond, WA
Network Integration Technician
  • Integrate new copiers and printers into existing business networks for scanning and other network services
  • Schedule appointments for installations/troubleshooting with offices and IT staff
  • Troubleshoot client printing, networking, email, network sharing issues.

Seattle Central College
2010 - 2013
Seattle, WA
  • Web Development, XHTML, CSS, PHP, MySQL, JavaScript/jQuery
  • Network Design and Administration

Dean's List - Seattle Central Community College
Eagle Scout as a member of Troop 125 Chief Seattle Council